Policy

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Fraktpolicy

Shipping Policy

Last Updated: 16-10-2024

At Jeju Skincare, we strive to provide prompt and reliable delivery for all orders. Please review our shipping policy for information on processing times, delivery options, and shipping-related inquiries.

1. Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays).
  • You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Times

We offer standard shipping with delivery times ranging from 4 to 8 business days. Please note that these times are estimates and can vary depending on your location, shipping carrier delays, or unforeseen circumstances beyond our control.

Estimated Shipping Times by Location:

  • All Europe Orders 4-8 business days

3. Shipping Rates

Shipping rates are calculated based on your location and the weight of your order at checkout. Any additional taxes, duties, or fees for international shipments are the responsibility of the customer.

  • Shipping: Always free of charge

4. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to track your order through our shipping partner’s website.

If you do not receive a tracking email, please check your spam folder or contact our customer support team at contact@jejuskincare.com.

5. Shipping Delays

While we aim to deliver your order within the estimated timeframe, delays can occur due to factors outside of our control, including:

  • Customs clearance for international orders
  • Severe weather conditions
  • Carrier delays

If your order is significantly delayed, please contact us at contact@jejuskincare.com and we will do our best to assist you.

6. International Shipping

We offer international shipping to select countries. Please note:

  • The customer is responsible for any customs duties, taxes, or additional fees imposed by the destination country.
  • Shipping times may vary due to customs processing in the destination country.

7. Incorrect Shipping Information

Please ensure that all shipping details are accurate when placing your order. Jeju Skincare is not responsible for delays or failed deliveries due to incorrect shipping information. If you realize that you’ve entered incorrect details, please contact us immediately at contact@jejuskincare.com so we can attempt to update your order before it ships.

8. Lost or Stolen Packages

Jeju Skincare is not responsible for lost or stolen packages confirmed to have been delivered to the address provided during checkout. If your package is marked as delivered but you have not received it, please contact the carrier directly for assistance.

9. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team:

  • Email: contact@jejuskincare.com
  • Contact form: You can find our contact form in our 'Contact' page.

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Integritetspolicy

1. Information We Collect

We collect various types of information when you interact with our website, including:

A. Personal Information

When you make a purchase or create an account with us, we may collect the following personal information:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (credit card information, PayPal, etc.)

B. Non-Personal Information

We also collect non-personal information that does not directly identify you. This includes:

  • IP address
  • Browser type
  • Device type
  • Pages visited and time spent on our site
  • Referral source (how you arrived at our site)

C. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us improve website functionality, track user behavior, and provide personalized content.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain parts of the website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and Fulfilling Orders: To process your transactions, fulfill your orders, and provide customer support.
  • Communication: To send order confirmations, shipping notifications, and customer service communications.
  • Marketing: To send you promotional offers, newsletters, and updates if you have opted to receive them. You may unsubscribe from these communications at any time by clicking the "unsubscribe" link in the emails.
  • Website Improvement: To analyze website usage, track performance, and improve user experience.
  • Legal Compliance: To comply with applicable legal obligations, prevent fraud, and enforce our terms and conditions.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners and service providers under the following circumstances:

  • Service Providers: We may share your information with third-party companies that help us operate our business, such as payment processors, shipping companies, and email marketing services.
  • Legal Compliance: We may disclose your information if required by law, such as to comply with a legal obligation, prevent fraud, or protect the rights of Jeju Skincare.
  • Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the new owners.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your information is no longer needed, we will securely delete or anonymize it.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can request correction of inaccurate or incomplete personal information.
  • Deletion: You can request that we delete your personal information, subject to certain legal obligations.
  • Opt-Out: You can opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails.
  • Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
  • Object to Processing: You can object to the processing of your personal data under certain circumstances.

To exercise any of these rights, please contact us at contact@jejuskincare.com. We will respond to your request within the timeframe required by applicable law.

6. Security of Your Information

We take the security of your personal information seriously and implement appropriate physical, technical, and administrative measures to safeguard your data. While we strive to protect your information, please note that no system is 100% secure. We cannot guarantee the security of your data transmitted through the internet and recommend taking precautions to protect your personal information.

7. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to these external sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of those websites before providing any personal information.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

9. International Data Transfers

If you are located outside of The Netherlands, please be aware that your personal information may be transferred to, processed, and stored in The Netherlands where our servers and databases are located. By using our website, you consent to the transfer of your data to The Netherlands.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, with the updated date indicated at the top. We encourage you to review this policy periodically for any updates.

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Allmänna villkor

Terms and Conditions

Last Updated: 16-10-2024

Welcome to Jeju Skincare! These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website (www.jejuskincare.com), you agree to comply with these terms. Please read them carefully.

1. General Information

By using our website and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our site.

2. Use of the Website

  • You must be at least 18 years old or have parental/guardian consent to use this website.
  • You are responsible for maintaining the confidentiality of your account information, including your password.
  • Unauthorized use of the website may give rise to a claim for damages and/or criminal offense.

3. Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate, but we do not guarantee that all information is error-free. In case of any discrepancies, we reserve the right to correct any errors or update information without prior notice.

Ingredients & Allergies

All our products are made with the highest-quality ingredients. However, it is your responsibility to review the ingredients list before purchasing or using the products. Jeju Skincare is not liable for any adverse reactions due to allergies or sensitivities.

4. Orders and Payments

  • All prices are listed in local currency and may be subject to taxes and shipping fees, where applicable.
  • We accept payments via all the payment providers mentioned on our product pages
  • By placing an order, you are agreeing that the information provided (including billing and shipping details) is accurate and complete.
  • We reserve the right to refuse or cancel any order at our discretion, including those that appear fraudulent or in violation of these Terms and Conditions.

5. Shipping and Delivery

  • We ship both domestically and internationally. Shipping costs and delivery times will vary based on location and the chosen shipping method.
  • Estimated delivery times are provided at checkout, but Jeju Skincare is not responsible for delays caused by external factors (e.g., customs, weather, postal strikes).
  • Once your order has been shipped, we will provide tracking information via email.

International Shipping:

  • The customer is responsible for any customs duties, taxes, or fees imposed by the destination country.
  • Jeju Skincare is not liable for any delays caused by customs processing.

6. Returns and Refunds

We want you to love our products! However, if you are unsatisfied, please refer to our return and refund policy:

  • Products must be returned within 30 days of delivery in their original, unused condition.
  • To initiate a return, contact us at contact@jejuskincare.com with your order number and reason for the return.
  • Refunds will be processed once the returned item is received and inspected.
  • Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the product is defective or the wrong item was delivered.

Non-Returnable Items:

  • Due to hygiene and safety reasons, opened or used skincare products cannot be returned unless they are faulty.

7. Intellectual Property

All content on this website, including but not limited to logos, images, text, and design, is the property of Jeju Skincare and protected by copyright and trademark laws. You may not reproduce, distribute, or exploit this content for commercial purposes without our express written consent.

8. Limitation of Liability

Jeju Skincare will not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the cost of the product purchased by the customer.

We make no warranties or representations about the accuracy or completeness of the content on our site or any third-party websites linked to it.

9. Privacy Policy

Your privacy is important to us. Please refer to our privacy policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of The Netherlands. Any disputes arising out of the use of this website shall be subject to the jurisdiction of the courts of The Netherlands.

11. Changes to Terms

Jeju Skincare reserves the right to modify or replace these Terms and Conditions at any time without prior notice. Any changes will take effect immediately upon posting on the website. It is your responsibility to review these terms periodically for updates.

12. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

  • Email: contact@jejuskincare.com
  • Contact Form
    our contact form can be found on the 'contact' page

FAQ'S

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Leveranstider

Hos Jeju Skincare strävar vi efter att behandla och skicka din beställning så snabbt som möjligt. Efter att du har lagt din beställning tar det vanligtvis 1–2 arbetsdagar att behandla den innan den skickas.

Uppskattade leveranstider:

  • Standardfrakt inom EU: 4–8 arbetsdagar efter behandling.
  • Internationell frakt: Leveranstiden varierar beroende på destinationsland, men ligger vanligtvis mellan 7–14 arbetsdagar.

Observera att leveranstiderna är uppskattningar och kan påverkas av faktorer utanför vår kontroll, såsom transportförseningar, tullhantering eller helgdagar.

När din beställning har skickats får du ett e-postmeddelande med spårningsinformation så att du kan följa statusen för din beställning.

Om du har frågor om leveransstatus för din beställning eller upplever förseningar, tveka inte att kontakta oss på contact@jejuskincare.com. Vi hjälper dig gärna!

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Vad är er returpolicy?

Hos Jeju Skincare vill vi att du ska vara helt nöjd med ditt köp. Om du av någon anledning inte är nöjd erbjuder vi en enkel returprocess.

Returvillkor:

  • Produkter måste returneras inom 30 dagar från leveransdatumet.
  • Varor ska vara oanvända, oöppnade och i sin originalförpackning för att vara berättigade till återbetalning.
  • Av hygieniska och säkerhetsskäl kan vi inte acceptera returer av öppnade eller använda produkter, såvida de inte levererades skadade eller defekta.

Hur du gör en retur:

För att göra en retur, vänligen kontakta vår kundservice på contact@jejuskincare.com med ditt ordernummer och anledningen till returen. Vi ger dig vidare instruktioner om hur du returnerar varan.

Returfrakt:

  • Kunden står för returfrakten, såvida vi inte skickat fel vara.
  • Vi rekommenderar att använda en spårbar frakttjänst, eftersom vi inte kan garantera att vi mottar din retur utan spårning.

Återbetalningar:

  • När vi har mottagit och inspekterat din returnerade vara kommer du att få en bekräftelse via e-post.
  • Om returen godkänns kommer din återbetalning att behandlas och återföras till din ursprungliga betalningsmetod inom 7–10 arbetsdagar.
  • Observera att ursprungliga fraktkostnader inte återbetalas, om inte returen beror på ett misstag från vår sida.

Byten:

Om du har mottagit en skadad eller defekt produkt, kontakta oss på contact@jejuskincare.com, så skickar vi gärna en ersättningsprodukt utan extra kostnad.

För ytterligare frågor om vår returpolicy, vänligen kontakta oss. Vi ser till att din upplevelse med Jeju Skincare blir positiv!

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Jag letar efter en produkt som ni inte har, kan ni skaffa den?

Hos Jeju Skincare uppskattar vi ditt intresse för våra produkter! Om du letar efter en specifik produkt som vi för närvarande inte erbjuder, finns det några sätt vi kan hjälpa dig:

1. Produktsförslag:

  • Vi är alltid öppna för feedback och förslag från våra kunder. Om det finns en specifik produkt som du skulle vilja se i vårt sortiment, vänligen meddela oss via contact@jejuskincare.com. Vi kommer att överväga ditt förslag vid framtida utökningar av vårt utbud.

2. Alternativa rekommendationer:

  • Om vi inte har den exakta produkt du söker, kan vi rekommendera liknande produkter som erbjuder samma fördelar. Låt oss veta vad du letar efter, så hjälper vårt team dig gärna att hitta ett alternativ i vårt sortiment.

3. Håll dig uppdaterad:

  • Vårt produktutbud uppdateras regelbundet med nya och spännande tillskott. Vi rekommenderar att du prenumererar på vårt nyhetsbrev eller följer oss på sociala medier för att hålla dig uppdaterad om nya lanseringar. Kanske hittar du snart produkten du letar efter!

4. Kontakta vårt team:

  • Har du frågor eller speciella önskemål? Tveka inte att kontakta oss via contact@jejuskincare.com. Vårt team står redo att hjälpa dig.

Vi ser fram emot att höra från dig och att hjälpa dig med dina hudvårdsbehov! 😊

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Är dina produkter fria från djurförsök?

Ja, alla produkter från Jeju Skincare är helt djurförsöksfria! Vi är engagerade i etiska metoder och garanterar att våra produkter inte testas på djur i någon fas av produktionsprocessen.

Vårt åtagande för djurförsöksfrihet:

  • Vi testar inte våra produkter på djur och samarbetar endast med leverantörer som delar samma värderingar.
  • Våra produkter utvecklas med respekt för djurens välbefinnande och är certifierade som djurförsöksfria av välrenommerade organisationer (i tillämpliga fall).

Du kan handla tryggt hos Jeju Skincare, med vetskapen om att våra produkter tillverkas med omsorg, utan att skada djur.

Har du några frågor om vårt löfte om djurförsöksfrihet? Tveka inte att kontakta oss på contact@jejuskincare.com – vi hjälper dig gärna!

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Jag vet inte vilken hudvård jag behöver, kan du hjälpa mig?

Självklart! Hos Jeju Skincare är vi här för att hjälpa dig att hitta de perfekta hudvårdsprodukterna som passar dina unika behov. Oavsett om du har specifika hudproblem eller precis har börjat med hudvård, hjälper vi dig gärna vidare.

1. Gör vårt hudvårdstest

  • Det enklaste sättet att få personliga rekommendationer är att göra vårt hudvårdstest. Det här snabba och enkla testet analyserar din hudtyp, dina bekymmer och mål för att rekommendera produkter som passar dig perfekt.
  • Perfekt om du är osäker på vad du behöver! Börja testet [här] (lägg till länk).

2. Förstå din hudtyp

Om du inte är säker på vilken hudtyp du har, här är några riktlinjer:

  • Torr hud: Känns stram och kan flagna.
  • Fet hud: Har en glansig yta, särskilt i T-zonen.
  • Kombinerad hud: En blandning av torra och oljiga områden.
  • Känslig hud: Reagerar lätt på produkter eller miljöfaktorer.

Låt oss veta din hudtyp så rekommenderar vi produkter som passar bäst för just din hud!

3. Kontakta oss

  • Är du osäker på var du ska börja? Kontakta våra hudvårdsexperter på contact@jejuskincare.com, så ger vi dig personliga rekommendationer baserat på dina specifika behov. Oavsett om det handlar om återfuktning, anti-aging, akne eller hudförbättring hjälper vi dig gärna vidare.

4. Utforska våra bästsäljare

  • Kolla in vår bästsäljarsektion för några av våra mest omtyckta produkter. Dessa är redan testade och älskade av många kunder och passar olika hudtyper och behov.

Du behöver inte lista ut allt själv! Låt oss hjälpa dig att bygga en hudvårdsrutin som passar dig. 😊